Workplace Ambassador

JLL • San Jose, CA

71d • $70,900 - $102,700

About The Position

As a Workplace Experience Ambassador at JLL, you will be an expert who creates value through lasting partnerships and exceptional client experiences. This client-facing role combines your passion for hospitality with brilliant people skills to deliver superior service within a C-Suite and meeting spaces. You'll serve as a primary point of contact for an executive leadership team, ensuring their comfort and satisfaction while maintaining the highest standards of service delivery. Your expertise will enhance engagement between JLL, service partners, and clients while contributing to a hospitality-focused workplace environment that exceeds expectations.

Requirements

• Bachelor's degree or equivalent experience
• 1-3 years of relevant experience in hospitality, facility management, or operations
• Exceptional customer service skills with a passion for hospitality excellence
• Strong ability to manage multiple priorities in a fast-paced environment
• Excellent interpersonal skills with proven track record of superior customer service
• Independent work capability with strong prioritization and time management skills
• Professional demeanor with ability to maintain brand image and compliance standards
• Strong communication skills for client interface and issue resolution

Nice To Haves

• Experience in a C-Suite or conference facility management
• Background in event planning and coordination
• Experience with third-party vendor relationship management
• Familiarity with service level agreement management and reporting
• Process improvement and innovation experience
• Administrative support experience for corporate environments
• Flexibility and adaptability for special client events and requests

Responsibilities

• Serve as an initial point of contact for client employee inquiries, issues, and feedback related to the C-Suite and meeting services
• Conduct routine walkthroughs of the C-Suite and meeting rooms to ensure compliance with service level agreements
• Build meaningful relationships with client employees and guests through visible engagement and active workplace presence
• Manage conference room bookings and resolve scheduling conflicts as training center event concierge
• Respond to all requests within one day, including personal follow-up to ensure complete satisfaction
• Support data collection and analysis to align with client goals and objectives
• Collaborate with account teams across all business lines to deliver comprehensive experience services
• Organize and operationalize key engagement events to enhance client location experience

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree