Workplace Ambassador I

Farella Braun + Martel LLP • San Francisco, CA

84d • $60,000 - $70,000

About The Position

Farella Braun + Martel LLP is seeking a motivated, professional individual with excellent communication, administrative and customer service skills to join our Facilities/Business Services team and assist in providing a welcoming and efficient office and meeting space through high-touch customer service. This is an in-person position based in San Francisco.

Requirements

• Prior administrative assistance, reception/concierge, event planning/catering ordering and/or facilities experience desired, preferably in a professional office environment.
• Some college preferred.
• Excellent communication, customer service, time management and organizational skills.
• Ability to pro-actively solve problems, show initiative, use good judgment and prioritize competing requests in a fast-paced environment.
• Self-starter with strong initiative.
• Attention to detail.
• Basic computer proficiency in the use of the MS Office Suite of software (Word, Outlook, and Excel) and pdf software and the willingness to learn new programs (including hoteling and conference room reservation system, Zoom for video conferencing, service requests, floor maps, security passes) and equipment related to job.
• Flexibility to adapt to changing procedures, priorities, and unexpected events.
• Ability to interact effectively with all levels of personnel and remain calm under pressure.

Responsibilities

• Provides personalized support to employees using hoteling offices, including reservations, setup/customization, light IT troubleshooting, and post-use resets.
• Delivers high-touch service for meetings and events, including room reservations, escorting guests, hospitality (catering and beverages), light IT/AV setup, and room cleanup.
• Assists with the administration of hoteling and conference room reservation systems.
• Coordinates catering logistics and supports event planning efforts.
• Maintains shared spaces to ensure cleanliness, functionality, and a welcoming atmosphere; performs light housekeeping and restocking as needed.
• Supports special projects led by the Director, including research, data presentation, and coordination of equipment installations, construction, and office buildouts.
• Schedules routine maintenance and provides on-site support to vendors and service providers (e.g., HVAC, carpet cleaners, furniture delivery, movers, painters, plumbers, etc.).
• Responds to service requests and ensures timely resolution.
• Submits building service requests via the tenant portal.
• Assists with inventory management, organization, and procurement of office supplies, equipment, alcohol, and other assets.
• Supports ordering of firm stationery and business cards.
• Assists with reviewing and processing vendor invoices.
• Interfaces with building management, engineers, janitorial staff, and other external partners.
• Supports emergency preparedness programs, including AED maintenance and training coordination.
• Contributes to green business and sustainability initiatives.
• Assists with office security, including access card management, database updates, troubleshooting, and auditing.
• Serves as backup receptionist when needed.
• Performs other duties as assigned.
• Works overtime and/or weekends as necessary and pre-approved.

Benefits

• Competitive salary and excellent benefits including comprehensive medical, dental, vision.
• Generous PTO, educational reimbursement and charitable contribution matching.
• Annual base compensation range for this position is expected to be between $60,000 and $70,000.
• Additional compensation may include a discretionary bonus, health and welfare benefits, PTO, leave, paid holidays and retirement plan benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 251-500 employees