Workplace Accommodations Specialist - REMOTE

Ryder

3d • Remote

About The Position

At Ryder, our Workplace Accommodations Specialists support incoming requests for accommodations both medical and religious from throughout the United States and Canada and manage a full caseload of requests. The specialist will handle the cases from beginning to end including conducting the interactive process, educating management and other stake holders, communicating with medical professionals regarding documents and working with our internal legal team on escalated cases and facilitating the separation process if needed. The ideal candidate will have significant experience managing accommodations cases on a national level Case load will be approximately 100 cases at a time and are managed via an electronic case management system. Experience with ServiceNow or other case management electronic system is preferred Bilingual (English/Spanish) is highly preferred for this role including written and spoken

Requirements

• Strong verbal and written communication skills
• Effective communication verbally and in writing (clear, concise, accurate)
• Maintains data and effectively manages confidential and sensitive employee information (personal protective, medical, etc.)
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Collaborate efforts with various stakeholders to include employees, HRBPs, managers, etc. company-wide
• Ability to work independently and as a member of a team Coordinate efforts across team to ensure consistent application of processes and work products
• Monitors own work to ensure quality
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Adaptable to change and ability to work with ambiguous information
• Manages competing demands and is able to deal with frequent change, delays or unexpected events
• Knowledge of Federal and State HR regulations, especially as related to ADA and religious accommodations and leaves of absences advanced required
• Experience with Microsoft Office products (Word, Excel, PowerPoint); familiarity with Workday and/or Service Now is a plus intermediate required
• Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate preferred
• Associate's degree required Human Resources Management or related discipline
• Three (3) years or more HR generalist or HR compliance role (e.g. ADA and leave of absence) required
• Three (3) years or more experience in interpreting and ensuring human resources regulatory compliance required
• One (1) year or more experience in high volume, complex case management required
• Three (3) years or more knowledge and understanding of disability management; return-to-work strategies; religious accommodation laws and related HR compliance regulations required

Nice To Haves

• Bachelor's degree preferred Human Resources Management or related discipline
• Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate preferred
• Certified Professional in Disability Management (CPDM) or other HR certification
• Bilingual (English/Spanish) is highly preferred for this role including written and spoken

Responsibilities

• Perform case management and coordinate the accommodation process for short and long term accommodations for employees at work or returning to work from a medical leave of absence; and for those seeking a religious accommodation.
• Assess risk, resolve issues, and escalate cases as appropriate
• Coordinate efforts with and provide guidance to employees, HRBP, managers, etc. to develop and provide employees with effective and reasonable accommodations, including transitional work assignments.
• Communicate and document the transition work assignment plan, accommodation, or inability to accommodate to all appropriate parties.
• Provide guidance and educate employees, managers and HR on complex aspects of return to work accommodations and case management processes.
• Maintain information/documentation in case management system to track and ensure accurate and timely case management.
• Performs other duties as assigned, including participating in other activities, projects and growth initiatives within the Compliance or Employee Services area.

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees