Workorder Processing Administrator

TFP1 Inc dba Total Fire Protection Inc • Woodbury, NY

126d

About The Position

The Work Order Processing Administrator is responsible for overseeing the quote-to-job transition or job creation process, ensuring that all relevant information is accurately captured and managed. This role requires exceptional organizational skills and the ability to handle a high-volume queue efficiently.

Requirements

• Minimum Two+ (2+) years of professional experience in administration.
• Meticulous attention to detail with excellent oral and written communication skills.
• Robust research and analytical skills.
• Capacity to work in a fast-paced, virtual, and dynamic environment to meet or exceed tight deadlines.
• Capability to function independently in a team environment with little supervision.
• Management of people skills.
• Proficiency in Microsoft Office including Outlook, Word, and Excel.
• Career-oriented with outstanding organizational, editing, and interpersonal skills.
• Ability to multitask.
• Excellent communication and collaboration abilities.

Nice To Haves

• Experience in a fire protection capacity is a plus.

Responsibilities

• Handle a high-volume queue of quotes, ensuring timely and accurate processing or manage a continuous influx of quotes while maintaining job processing efficiency.
• Prioritize workload effectively to meet a 24-hour turnaround time.
• Review quotes and deficiencies, analyze customer histories, and ensure details align with the scope of work, service appointment schedules, and pricing for proper job management and adherence to customer service protocols.
• Create jobs from recorded onsite deficiencies and review onsite service reports and deficiency records to determine necessary job creation.
• Collaborate with internal teams (Sales, Operations, Procurement, and Finance) to ensure all necessary information is updated and accurate.
• Provide clear documentation for all updates, changes, or issues related to quotes and job creation.
• Proactively address bottlenecks and coordinate with internal teams to prevent delays.
• Continuously refine workflow strategies to optimize job creation speed without compromising accuracy.

What This Job Offers