Workforces Case Manager / Career Advisor

Career Team • Memphis, TN

1d • $43,000 - $46,000 • Onsite

About The Position

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Career TEAM is looking to hire a Career Advisor who will perform professional work providing career counseling, intensive case management, and follow-up services. Work is performed under the supervision of the WIOA Program Lead. The Career Advisor reports to the WIOA Program Lead. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location. The Career Advisor is an integral part of our team and will assist us with our mission of accelerating the human condition! Career Team also offers a competitive package, including: 401 (k) with a generous employer match; medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans; disability insurance; and supplemental insurance

Requirements

• Bachelor’s degree or higher, or an equivalent combination of education and experience
• Strong communication skills and knowledge of community resources
• Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
• Must have MS Word and Excel skills at a minimum, and the ability to learn specialized databases and software systems
• Ability to work in a variety of settings with a culturally diverse customer base, with the ability to be culturally sensitive
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Ability to meet and exceed set goals and objectives
• Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written required
• Knowledgeable about the WIOA program and other workforce program requirements
• A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentiality
• Exceptional time management skills to meet deadlines and work under pressure
• Knowledgeable about the local region and relevant partners
• A Valid Driver’s License

Nice To Haves

• Bilingual or multilingual preferred

Responsibilities

• Provide information and case management services to the community and eligible WIOA participants
• Collaborate with the Intake Specialist to complete intake and eligibility determination for the workforce program
• Assess job seekers’ employment, abilities, and training needs through interviewing, testing, and other methods
• Serves as a liaison between workforce development programs and community partners
• Enter data into VOS and otherwise use and process clients through any participant information system as required
• Guide job seekers through the preparation of individual employment plans (IEP) based on their specific occupational goals
• Stay on top of labor market trends and best practices
• Counsel clients on available job opportunities, training programs, and other services
• Refer individuals to appropriate services, training programs, or job opportunities and follow up on those activities
• Conduct orientation sessions, workshops, job clubs, and other group presentations for clients
• Follow all policies, procedures, and regulations related to eligibility documentation
• Maintain accurate individual case files for each registered customer assuring that each file contains all required eligibility documents and meets compliance requirements
• Meet and/or exceed program benchmarks. Participate in all staff-related events as required including but not limited to training, staff meetings, and individual supervision
• Complete all required reports within the data management system
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed for the success of the program

Benefits

• 401 (k) with a generous employer match
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• disability insurance
• supplemental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees