Workforce Technology Architect

U.S. Chamber of Commerce•Washington, DC

1d•$122,250 - $183,000•Hybrid

About The Position

The Digital Workforce Technology Architect supports the Chamber’s AI-first transformation by simplifying, standardizing, and optimizing the tools employees use to get their work done. This role drives workforce technology rationalization efforts, improves employee productivity workflows, and enhances the digital workplace experience through intelligent systems and streamlined processes. The architect will work with technologists and vendors to design and implement effective solutions across multiple technological solutions and play a key role in the technology selection, rationalization, design, and implementation process. This role is explicitly hands-on. The architect is expected to design, configure, implement, and operationalize solutions directly whenever possible, reducing downstream work for central engineering teams rather than creating it. The architect is a key player in organizational change management by creating clear, engaging communications, leading adoption programs, and helping employees transition to fewer, standardized platforms with confidence. This position reduces friction in everyday work by improving usability, clarifying where work should happen, and ensuring that employees have consistent, intuitive ways of interacting with technology. The architect is a strong communicator, presenter, and relationship builder who partners closely across HR, Technology, Security, Privacy, Compliance, Finance, Internal Communications, and business units. This role ensures that workplace technologies align with enterprise standards, support automation, and maximize return on technology investments while building alignment and trust across the organization.

Requirements

4+ years of experience in digital workplace, employee experience technology, enterprise productivity platforms, IT service management, or process improvement.
Demonstrated success rationalizing or consolidating tools across business units, including stakeholder engagement and change leadership.
Hands-on experience configuring and implementing enterprise productivity and collaboration platforms.
Strong technical aptitude with SaaS platforms, collaboration tools, integration frameworks, and intelligent workplace technologies.
Ability to translate business needs into scalable solutions, standards, and workflows.
Proven ability to develop training, enablement, and communication materials that drive adoption.
Excellent communication and facilitation skills, including interviews, workshops, and executive-ready presentations.
Strong analytical and problem-solving skills with the ability to evaluate usage, cost, value, and performance data.

Nice To Haves

Experience with digital adoption platforms, learning management systems, knowledge management, or AI-enabled productivity solutions.
Familiarity with human-centered design, employee journey mapping, and service design.
Experience partnering with Security, Privacy, Risk, and Compliance functions in regulated environments.
Experience with Microsoft 365, Teams, SharePoint, Viva, ServiceNow, or comparable enterprise tools.
Certifications such as ITIL, Prosci, Lean Six Sigma, or product management credentials.

Responsibilities

Build and maintain an inventory of workforce and employee experience tools, including ownership, usage, spending, integrations, and contract details.
Identify redundant or overlapping capabilities across platforms and recommend enterprise-standard solutions that reduce complexity and improve usability.
Conduct stakeholder interviews and analyze usage patterns to understand team needs, challenges, and workflow inefficiencies.
Develop rationalization plans that define recommended platforms, migration approaches, timelines, and business impacts.
Map end-to-end employee workflows and identify opportunities to simplify, automate, or standardize using AI-enabled capabilities.
Directly configure, implement, and optimize workforce technology solutions (e.g., M365, Teams, SharePoint, workflow tools, automation platforms).
Build and deploy low-code/no-code automations, integrations, and workflows (e.g., Power Automate, ServiceNow workflows, vendor APIs) to improve productivity and reduce manual effort.
Define target-state workflows aligned with enterprise tools, ensuring accessibility, security, compliance, privacy, and consistency.
Create role-based training, job aids, and self-service learning paths that accelerate adoption of standardized platforms.
Develop and maintain playbooks and operating procedures for common tasks such as onboarding, scheduling, communication, collaboration, and knowledge sharing.
Partner with Communications and Change Management to increase awareness of standard tools and guide employees through transitions.
Establish governance criteria for evaluating new tools and recommending deprecations based on fit, integration, risk, cost, and supportability.
Lead tool evaluations and pilots, define success metrics, and provide go/no-go recommendations.
Track KPIs, including tool usage, satisfaction, training completion, ticket trends, and deprecation milestones.
Facilitate cross-functional working groups to align on standards, remove blockers, and drive progress toward simplification.