Workforce Supervisor, Commercial Production Lab

GeneDx•Gaithersburg, MD

About The Position

GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com. Summary The Workforce Supervisor leads a team within Commercial Production Lab, providing daily coaching, guidance, and support to ensure efficient execution of daily operations. This role is responsible for maintaining operational excellence, fostering a culture of accountability, and aligning team performance with departmental objectives. In addition to operational oversight, the Supervisor manages key administrative functions including onboarding, offboarding, timecard review, and personnel reporting. Workforce Supervisors are currently categorized into four functional tracks—Non-Technical, Technical, Technical GS-eligible with Letter of Delegation, and Clinical Abstracting—which define their scope of responsibilities and daily tasks.

Requirements

Associate’s Degree in Nursing required for clinical abstracting roles; BSN from an accredited College of Nursing preferred but not required.
Degree in Molecular Biology, Genetics, Biotechnology, Genetic Counseling or a related field; PhD in Biology, Genetics or related field; MD or DO with experience in human genetics plus:
At least 5 years of relevant experience with a Bachelor’s degree, including progressive leadership responsibilities.
At least 2 years of relevant experience with a Master’s degree
At least 1 years of relevant experience with a PhD, MD, or DO
Comparable educational, clinical, operational, or research experience will be considered, including supervisory roles in regulated healthcare, laboratory, or administrative settings.
At least 2 years of experience at GeneDx or in a comparable position involving clinical abstraction, laboratory operations, workforce supervision, or cross-functional team leadership.
Excellent writing, communication, and collaboration skills, with strong organizational, time management, and critical thinking abilities.
Professional-level mathematical, computer, reasoning, and language skills required.
Consistently demonstrates high performance in current responsibilities, with strong attention to detail and minimal errors. Excellence is reflected in the quality and quantity of work produced, reliability, collaboration, and proactive engagement.
Strong leadership, mentoring, and project coordination skills, with the ability to manage multiple priorities and support team development across technical and non-technical domains.

Nice To Haves

Prior experience in clinical diagnostics, laboratory testing, data abstraction, or healthcare operations preferred.

Responsibilities

Conducts regular check-ins to address concerns, resolve issues, and escalate when necessary.
Manages employee time-off requests and ensures adequate coverage in coordination with Directors.
Discusses performance goals and expectations, gathers peer feedback, prepares and reviews performance evaluations.
Provides ongoing coaching, mentoring, and constructive feedback.
Identifies individuals needing additional support and facilitates skill development opportunities.
Collaborates with training leads to onboard new hires and reinforce policies, procedures, and team culture.
Ensures consistent and efficient lab operations by maintaining shift schedules, monitoring sample queues, and triaging sample quality.
Tracks and records training, competencies, and cross-training efforts.
Drafts and maintains daily operations-related NCEs in partnership with the Quality Team.
Escalates production trends and issues to the Technical Operations Team.
Writes shift notes and monitors end-of-day (EOD) files.
Facilitates communication among team members to support workflow continuity and service quality.
Competent in respective frontline tasks to provide necessary coverage and enhance lab knowledge.
Providing day-to-day supervision or oversight of the laboratory operation and the personnel performing testing.
Ensuring accessibility at all times - on site, by telephone or by electronic consultation - to resolve technical problems in accordance with policies and procedures.
Monitoring the performance characteristics of tests and ensuring that acceptable levels of performance are consistently maintained.
Verifying that personnel are trained prior to performing testing on patient specimens independently.
Completing staff competency assessments at the appropriate intervals.
Ensuring action is taken when personnel do not perform as expected.
Process Salesforce tickets, including test additions, cancellations, holds, and accession edits.
Perform sample triage and investigate sample reviews, R2Rs, sex mismatches, and emergency alerts.
Request new specimens, mark samples as DNU/DND, and investigate missing samples/DNAs.
Requeue samples after run failures or control issues.
Troubleshoot robotic errors and escalate complex issues via ticketing.
Coordinate annual equipment verifications.
Provide GS coverage during work hours.
Support Quality and Technical Operations with GS-qualified tasks.
Drafting, reviewing, and signing controlled documentation, such as logs, NCEs, SOPs, PQ/PV/IIC.
Participating in audits and ensuring action is taken to achieve regulatory compliance.
Reviews and abstracts clinical information provided by clients for phenotype-driven testing into GeneDx software, which includes clinical exam findings, medical history, prior genetic test results, and family history.
Performs expert clinical abstraction with a focus on complex cases and efficiency.