WORKFORCE SPECIALIST

State of Arizona • Tucson, AZ

359d • $20

About The Position

The Department of Economic Security (DES) is looking for individuals committed to service, community, and teamwork to join their team as a Workforce Specialist. This position is responsible for providing a wide range of employment-related services to engage, advise, prepare, and match job seekers with Arizona businesses. The Workforce Specialist will help job seekers get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through one-on-one or group interactions, including client-facing, virtual/digital, or telephonic means. The role may focus on specialized populations depending on assignment.

Requirements

• High school diploma or equivalent.
• Two years of public contact or customer service work experience, employment counseling, or recruitment.
• Knowledge of Labor Market Information and In-demand Industries and Occupations.
• Knowledge of interviewing techniques, assessment tools, and strategies.
• Skill in customer service, teamwork, collaboration, and interpersonal communication.
• Proficiency in Microsoft Office, Google, database systems, and technology-based platforms.

Nice To Haves

• Experience working with farmworkers, refugees, and veterans.
• Service-connected disabled veteran with other than a dishonorable discharge.

Responsibilities

• Perform outreach and case management functions such as assessing skills, abilities, work history, employment barriers, and career interests.
• Develop employment plans and determine eligibility for services.
• Provide information on Labor Market, In-Demand industries, and occupations.
• Identify and coordinate with resources to remove barriers, develop skills, and achieve certifications.
• Use databases to register and refer job seekers, and maintain accurate records and reports.
• Provide customer service and program information to job seekers, colleagues, and the business community.
• Maintain positive working relationships with local partners and community organizations.
• Resolve customer issues and complaints, utilizing veteran priority of service for veteran clients.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years.
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Sick time accrued at 3.70 hours bi-weekly.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Stipend Opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.
• Flexible schedules to create a work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED