Workforce Software (WFS) Functional Lead

UGI • Kng Of Prussa, PA

277d • Remote

About The Position

The WFS Functional Lead is the subject matter expert and functional owner of their assigned module in our Human Capital Management (HCM) suite of applications. This includes business process support, business process design, and enforcing functional change governance. The WFS Functional Lead will use their knowledge of Time and Attendance business practices to consult on system best practices, gather functional requirements, and assist with development, testing, and deployment of technical solutions to business challenges. This role works closely with Global Process Owners and the HR Services group to ensure deliverables are prioritized and delivered on time and without error. Ultimately responsible for successful change and release management as well as proper system and process documentation.

Requirements

• Bachelors degree or equivalent experience
• 5+ years of Workforce Software administration/configuration experience
• WFS Time&Attendance module certification(s)
• Strong leadership, communication and project management skills.
• Excellent written/verbal communication skills, interpersonal skills, and presentation skills.
• Expert level knowledge and demonstrated ability to manage and administer the Workforce Software Time and Attendance module.
• Experience with ticketing and defect management solutions like ServiceNow and HR ALM.
• Experience as the sole point of contact for WFS module-related questions, defects and change requests.
• Ability to transform complex processes and business requirements into documented technical requirements.

Responsibilities

• Expert in WFS Time and Attendance module functionality, capabilities and data.
• Able to identify and promote standard system solutions for defined business requirements.
• Works with global process owners to analyze and solve complex business problems.
• Understands objectives and recommends solutions.
• Manages the ServiceNow and ALM ticket queues.
• Works with the business to prioritize defects and change requests.
• Overall responsibility for change and release management, resulting in successful defect-free solutions.
• Acts as the interface for the Business and AMS/Technical team.
• Assigns work to the AMS team for completion and has ultimate responsibility for completion.
• Translates business requirements into functional/technical and functions as the primary interface to the technical team.
• Responsible for escalating questions or concerns including issues meeting deadlines or work prioritization.
• Communicates status updates to stakeholders.
• Interfaces with the vendor to escalate issues in the base product.
• Supports audit requirements and large project implementations across the enterprise, within the area of expertise; with the ability to expand knowledge into new areas of functionality.

Benefits

• Generous and Family-friendly Health & Welfare Benefits Including Medical, Vision, and Dental Plans
• Optional Health Savings Account
• Optional Dependent Care Savings Account
• Paid Maternity/Paternity Leave
• Work from home policy
• Employee Assistance Program
• 401K with a generous company match
• Tuition Reimbursement
• Assistance with Professional Credentialing
• Referral Bonuses
• Employee Discount Programs

What This Job Offers

• Career Level: Mid Level
• Industry: Utilities
• Education Level: Bachelor's degree