Workforce Scheduler

Aggreko•Odessa, TX

1d•Onsite

About The Position

Aggreko is seeking a Workforce Scheduler to be based in Odessa, TX. This role is crucial for optimizing technician resources to meet business priorities and ensure excellent service delivery. Aggreko provides power, heating, cooling, and oil-free air solutions for various needs, from short-term events to long-term operations in remote communities. The Workforce Scheduler will play a key role in managing technician activities and ensuring efficient operations.

Requirements

Associate degree or higher in related field and/or relevant experience, specialized diploma, or vocational training
Experience in the definition of labor requirements, including skills sets required and quantification of time for all workshop related activities
Ability to prioritize and respond with the appropriate sense of urgency
Experience in operations or the rental industry
Excellent ability to operate under minimal supervision
Power user of Microsoft PowerPoint, Excel, Work, Teams, and other software programs

Responsibilities

Schedule and manage technician shop and field activities, including commissioning, decommissioning, breakdowns, preventative maintenance, and service center maintenance
Develop technician schedules in consultation with the Service Center Manager and Team Lead
Use systems and technologies to plan, coordinate, and dispatch technicians efficiently based on work type, location, skill set, and job status
Optimize technician resources to meet business priorities and achieve set KPIs for productivity
Identify opportunities for additional charges based on services provided and liaise with customer service and sales to agree on cost variations and charges
Ensure adherence to customer-specific safety requirements, including inductions and certifications, when dispatching technicians