S3 - Shared Services & Solutions-posted about 1 year ago
$45,000 - $51,000/Yr
Full-time • Entry Level
Remote • Baltimore, MD
This job is no longer available
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The Workforce Real-Time Analyst plays a crucial role in the Contact Center Workforce Management Team, ensuring that staffing levels are optimized to provide a seamless experience for members calling the center. This position involves real-time monitoring of call volumes, adherence to schedules, and making necessary adjustments to maintain service level goals. The role requires collaboration with management and agents to enhance productivity and service quality in a supportive team environment.
