Workforce Planning Analyst

MyEyeDr • Raleigh, NC

24d • Hybrid

About The Position

As a Workforce Planning Analyst, you will support the design, implementation, and ongoing processes of the Workforce Management System (WFM), with responsibility for delivering project and/or program results within the committed deadlines. You are also responsible for the continued WFM development including ongoing training materials, enhanced applications, technology, and operational processes. This person will work within a team environment, building and maintaining strong relationships throughout the organization with both field and cross-functional Home Office partners. This is a hybrid remote role, offering a flexible work arrangement out of either our Raleigh, NC or Vienna, VA offices.

Requirements

• 1-3 years of Workforce Management or Resource Planning experience
• 1-3 years of experience in healthcare and/or retail operations
• Bachelor's degree in Mathematics, Statistics, Finance, or related field, or the equivalent combination of education, training, and experience
• Demonstrate a natural curiosity and drive to help leaders solve complex labor and scheduling challenges in a medical/retail environment.
• Experience in capturing Time and Motion studies and implementation of the applied data in labor modeling.
• Advanced Excel skills with the ability to use Microsoft Office Products including Outlook, Word, and PowerPoint.
• Synthesize data sets into clear, actionable insights and communicates findings effectively to stakeholders at all levels of the organization.
• Ability to learn and adapt to new technologies quickly.
• Strong analytical skills to identify potential obstacles and/or opportunities to inspire change and drive the business.
• Strong critical-thinking skills to ensure systems are developed to be effective and efficient.
• Exceptional customer service skills with the desire to satisfy our internal and external customers.
• Excellent written and verbal communication skills with the ability to flex to various audiences.
• Solid time management skills to manage multiple projects; as well as maintain program documentation while meeting deadlines.
• Ability to manage multiple projects/tasks simultaneously, producing quality work on time sensitive deadlines.

Responsibilities

• Manage the Workforce Management System to ensure successful implementation of strategy and project plans within established deadlines
• Support labor hours and staffing forecasting models utilizing transactional data and time standards to ensure models are based on the specific needs of the business
• Coordinate internal Time and Motion studies for office processes to ensure current processes are accounted for and new processes are correctly measured and reflected in the Labor Model
• Model the fiscal impact of Work Force Management results, evaluate seasonal fluctuations and assess the need to adjust productivity scales
• Partner with Internal Operations to support workload planning and task assignments; leverage Work Force Management to support the task management platform
• Build strong relationships with the Internal Operations, Business Intelligence, and field leadership teams to proactively address friction points and/or opportunities
• Support project rollout strategies by developing training plans that are intuitive to execute, which will drive adoption and effectiveness throughout the life cycle of the Workforce Management System
• Demonstrate the ability to represent the end user perspective when considering systemic changes
• Assist in the development, execution, and maintenance of training documentation and operations manuals for operational and system changes
• Partner with support teams (e.g., Service Desk, multi-unit managers, etc.) to provide system training to end-users
• Support the creation of labor reporting for offices, and multi-unit managers to ensure they have the data to manage payroll, staffing, and scheduling optimization
• Focus on exception reporting for offices and multi-unit managers to efficiently identify business opportunities to drive return on investment
• Sustain vendor relationships to maintain accountability for project and system deliverables
• Partners with office management, as needed, to sustain knowledge of the day-to-day office experience and how to best represent an office perspective
• Support of projects and objectives as assigned

Benefits

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Number of Employees: 5,001-10,000 employees