Workforce Planning Administrator
Sedgwick•Knoxville, TN
418d
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About The Position
The Workforce Planning Administrator at Sedgwick is responsible for analyzing historical data and business intelligence to forecast future workloads across various contact types in the Contact Centers. This role involves providing long-term and midterm forecasts, conducting in-depth analysis, and leading initiatives to enhance forecasting and resource planning. The position requires collaboration with Planning Analysts and serves as a product expert for Workforce Operations solutions, ensuring optimal performance and addressing system issues.
