Workforce Operations Manager

Texas A&M University System • College Station, TX

1d • $55,412 • Onsite

About The Position

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service. As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery. The Workforce Operations Manager provides leadership for full-time internal staffing and retention functions across University Health Services, spanning medical, counseling, prevention, initiatives, and operational units. This position advances departmental goals through oversight of internal hiring procedures, staffing‑related budget activities, onboarding and offboarding workflows, first‑year employee engagement, and a peer mentor program. Additionally, the role supports strategic attraction and retention initiatives, collaborates closely with HROE and unit directors, and ensures a consistent, positive employee experience from recruitment through separation.

Requirements

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Five years of personnel, operations, administration, or related experience.

Nice To Haves

• Bachelor’s degree in the areas of psychology/social work, health administration, business administration, human resources, or applicable field
• Three years of college health administration experience
• Experience with retention and employee engagement efforts
• Experience with hiring-support processes including scheduling interviews and candidate travel logistics
• Experience with onboarding processes including scheduling orientation appointments in a busy and highly demanding system
• Experience with offboarding experiences including small event planning
• Experience using data analytics to drive decision-making
• Demonstrated relationship-building experience
• Database management experience

Responsibilities

• Guides the development and refinement of role descriptions by partnering with department service unit team leaders to capture operational needs and expectations.
• Manages internal communication and approval workflows to secure director authorization for newly established roles.
• Coordinates and oversees the logistics of meetings and interviews, ensuring a smooth and timely evaluation process for prospective team members.
• Oversees travel arrangements and schedules for visiting candidates to support a seamless onsite experience.
• Works with departmental and financial teams to coordinate discussions around compensation packages, ensuring alignment with established department budget parameters.
• Prepares and submits required documentation to central administrative offices on behalf of department leaders.
• Coordinates and schedules department orientation meetings for electronic health record training, FERPA treatment records, HIPAA, and other accreditation health training requirements to ensure new employees receive timely and comprehensive introductions to departmental processes and expectations.
• Coordinates departure activities for exiting team members including scheduling final tasks, removing staff from electronic health records and other PII protected software, and organizing farewell gatherings.
• Maintains tracking of individuals progressing from initial selection through orientation to ensure consistent workflow management.
• Builds meaningful connections with incoming department staff through intentional and ongoing relationship‑building throughout their first year.
• Provides supervision and oversight to assigned staff members and/or designated staffing processes to ensure consistency and operational effectiveness.
• Serves as the primary liaison to HROE regarding departmental staffing needs, priorities, and long‑term workforce goals.
• Oversees purchasing and contributes to budget planning related to staffing resources and operational needs.
• Coordinates with the facilities unit director to secure appropriate office space for incoming employees and evolving departmental functions.
• Attends department Leadership team functions to coordinate, update, and develop staffing goals collaboratively.
• Coordinates USCIS Tracker hiring process for visa-eligible employees.
• Liaises between HROE and Immigration Affairs.
• Assists the strategic initiatives director in developing and implementing strategies to enhance staff recruitment and retention across the department.
• Develops and monitors progress toward executive leadership priorities through high‑level work plans, schedules, and budget oversight.
• Contributes to the creation and execution of departmental retention goals to support a stable, engaged, and high‑performing workforce.
• Identifies and analyzes staffing and retention metrics to assess program effectiveness to drive continuous improvement as a standard operational practice.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level