Workforce Operations Manager
Rush Street Interactive•Collingswood, NJ
437d
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About The Position
The Workforce Operations Manager at Rush Street Interactive is a pivotal role within Support Operations, responsible for optimizing staffing levels, schedules, and resources to enhance operational efficiency. This position focuses on minimizing wait times and maximizing player engagement by forecasting contact volumes and adapting to demand fluctuations. The manager will analyze customer service data to make informed decisions that improve service quality and user experience.
