Workforce Operations Manager I

Selectquote • Overland Park, KS

392d • $60,000 - $70,000

About The Position

The Workforce Operations Manager I plays a crucial role in supporting the strategy and operations of the Sales Agents at SelectQuote. This position involves collaborating with various departments to oversee workforce initiatives, including forecasting staffing needs, optimizing schedules, and enhancing efficiencies in workforce management. The role is focused on driving performance metrics and ensuring effective communication within the department.

Requirements

• Bachelor's degree or equivalent experience required
• 2-3 years of experience in a production environment required
• Strong analytical skills
• Excellent troubleshooting and investigation skills
• Excellent oral and written communication skills
• Strong organizational and time management skills
• Ability to multi-task
• Detail oriented
• Strong interpersonal skills
• Team player
• Works well under pressure
• Results driven
• Strong computer skills

Responsibilities

• Develop constructive operational metrics that drive performance of the Sales department
• Ensure effective department productivity and communication
• Align workforce deployment to business needs
• Manage workforce efficiency through process and logistics
• Track projects from ideation to completion including helping to create the analytic strawman to define performance
• Define project roadmaps, project plans, and requirements as needed
• Identify challenges/objections (tech and personnel) and solutions for implementation
• Inform and make recommendations to senior leadership
• Maintain effective relationships with the sales teams and appropriate internal departments
• Engage Sales Agents and Managers to understand and prioritize needs and improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees