Idlewild - Workforce Operations Intern

Herschend • Ligonier, PA

6d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. As an Operations Workforce Management Analyst Intern, you will play a pivotal role in supporting our workforce planning and optimization initiatives. This position provides an excellent opportunity to gain hands-on experience in analyzing workforce data, operational process improvement, and contributing to the development of strategies to enhance organizational efficiency. The ideal candidate for this role will possess a passion for workforce planning, theme parks, operational efficiency, and/or data analytics. We are currently looking for a: Idlewild - Workforce Operations Intern Roles & Responsibilities:

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to remain seated and sedentary for extended periods of time, while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments
• Currently enrolled in a Bachelor’s or Master’s program in human resources, business, industrial engineering, data analytics, or a related field.
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Nice To Haves

• 1+ years of previous work experience in a workforce management, operations management, or HR role preferred but not required
• Previous hospitality, amusement park, food and beverage, theme park, or tourism experience a plus
• Previous experience with Power BI, Quinyx, or other Workforce Management software a plus

Responsibilities

• Collaborate with all departments to assess staffing needs and provide recommendations for optimal workforce deployment.
• Contribute to the development of workforce planning models and scenarios.
• Generate regular and ad-hoc reports on key workforce trends and metrics for management teams.
• Execute effective scheduling processes for all departments within the park’s workforce management (WFM) tool, Quinyx.
• Handle day-to-day tasks involving scheduling including call outs, no shows and schedules changes and conflicts.
• Identify opportunities for process improvement in workforce-related functions across all departments, leveraging time-in-motion studies, demand vs. staffing analysis, and process evaluation.
• Assist in implementing solutions to enhance the efficiency of key operations within the park.
• All other duties and special projects assigned by leadership

Benefits

• We're not just in the attractions business; we're in the people business- and that starts with our own.
• Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company.
• In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career

What This Job Offers

• Career Level: Intern