Workforce Mgmt Analyst Lead, Customer Care - Hybrid, Roswell or Columbus GA - min 8 yrs WFM experience required
Synovus Financial•Roswell, GA
270d•Hybrid
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About The Position
Utilizes matrix management style structure to serve as a mentor and manage deliveries and prioritized pipeline for all junior analyst of the Customer Care Workforce Management team unit. Responsible for the most complex assignments. Works with large and moderately complex data sets to evaluate, recommend, and support the implementation of business strategies. Works closely with team members on the daily execution of deliverables and assists less experienced team members as needed in order to ensure we meet service center goals and guidelines.
