Workforce Manager (Scheduling and Capacity Planning)

Inter-Con Security Systems • Detroit, MI

392d • $80,000 - $80,000

About The Position

The Workforce Manager (Scheduling and Capacity Planning) at Inter-Con Security Systems is responsible for overseeing the scheduling processes and providing administrative support to ensure effective and efficient workforce management. This role involves guiding scheduling personnel, maintaining accurate scheduling data, and developing communication methods to enhance service delivery. The manager will also assist in performance management and training initiatives to improve operational efficiency.

Requirements

• 7 years of management experience
• Experience in scheduling or information management
• Excellent analytical skills
• Strong negotiation and persuasion skills
• Sound communication skills, both written and verbal
• Adequate computer knowledge, including spreadsheets and databases
• Strong organizational and self-management skills

Responsibilities

• Support, guide, and advise remote Contract Scheduling needs
• Keep the Vice President of Scheduling informed of contract scheduling support
• Assist in the construction and development of the workforce management tool
• Contribute to the establishment of effective communication methods for schedule management
• Oversee and manage schedule processes and conduct internal audits
• Develop and maintain effective communication with various stakeholders
• Assist with performance management data, scorecards, dashboards, and trackers
• Identify issues or risks in workforce planning and suggest improvement strategies
• Contribute to the development of training packages for effective information use
• Promote guest satisfaction to encourage continuous patronization
• Develop relationships with vendors to achieve scheduling goals
• Assist with staff training and implementation of new software functionality
• Assist in accurate reporting of scheduling data using various tools.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees