Workforce Manager - MSI
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About The Position
As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers' unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products - from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property - delivered through agents, brokers, wholesalers and other brand partners. Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. We're looking for a Workforce Manager to help make sure we have the right people in the right place at the right time. In this role, you'll forecast staffing needs, build and manage schedules, and adjust staffing levels in real time to keep things running smoothly. You'll work closely with teams across the business to support goals, improve efficiency.
