Workforce Management Specialist - Beau Rivage
About The Position
As a Workforce Management Specialist, you will be the brain behind the schedule—designing smart, strategic staffing plans that ensure every department runs smoothly and efficiently. You will work with cutting-edge scheduling tools to match the right talent with the right time slots, adjusting to the ever-changing rhythm of our resort operation. This role is perfect for someone who loves spotting trends and making a real impact behind the scenes. You will also play a role in shaping unforgettable guest experiences—because the right people, in the right place, at the right time, is where the magic begins!
Requirements
- Brings prior experience in scheduling and time editing within a high-volume or complex staffing environment
- Holds a high school diploma, GED, or equivalent
- Handles multiple priorities with ease in a fast-paced environment
- Exhibits 2+ years of prior relevant work experience
Nice To Haves
- Preferably demonstrates working knowledge of Virtual Roster, Workday, and EKG systems
Responsibilities
- Design and deliver smart scheduling solutions based on current business needs and exceptions
- Partner with department leaders to analyze staffing needs and create strategies for peak efficiency
- Implement best practices while honoring labor agreements and maintaining fairness and equity in scheduling
- Track and manage key performance metrics including Service Level, Occupancy, Abandonment Rate, ASA, and AHT
- Balance scheduling efficiency with legal requirements and service expectations to support a seamless operation
Benefits
- Wellness incentive programs to support your physical and mental well-being
- Exclusive employee discounts on resort stays, dining, entertainment, and with national partners on travel, electronics, and more
- Free meals in our on-site employee dining room
- Health & compensation protection benefits
- Professional development opportunities to grow your skills and build your career
- Volunteer and networking events to connect with your community and colleagues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
