Workforce Management Specialist - MGM Grand

MGM Resorts International • Las Vegas, NV

402d • $46,800 - $46,800

About The Position

The Workforce Management Specialist at MGM Resorts International plays a crucial role in enhancing the employee experience through exceptional customer service and operational efficiency. This part-time position involves collaborating with various departments to support scheduling and staffing needs, utilizing innovative software to create effective scheduling solutions that adapt to the dynamic demands of the business.

Requirements

• Minimum of at least 18 years of age.
• High school diploma, GED or educational equivalent.
• At least 2 years of experience with scheduling and multi-line phone use.
• Previous experience utilizing Virtual Roster and Kronos software.
• Experience with data analysis and payroll.
• Working knowledge of Microsoft Office applications.
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders.
• Previous experience working in a similar hotel or resort style setting.
• Professional appearance and demeanor.
• Ability to effectively communicate in both English and Spanish, in both written and oral forms.

Responsibilities

• Serve as a subject matter expert on workforce management software and related processes.
• Track, monitor, and communicate all system issues and downtime effectively.
• Develop scheduling solutions that meet departmental needs while accommodating current business demands and exceptions.
• Collaborate with department leaders to ensure optimal staffing levels and develop strategies for improved efficiency.
• Recommend scheduling adjustments and create innovative business models.
• Identify best practices to enhance staffing in compliance with existing labor agreements while maintaining ethical and equitable scheduling processes.
• Assess the balance between optimal scheduling, service expectations, and adherence to current legal and legislative requirements.
• Manage daily scheduling operations, including handling leave requests and call-outs.
• Monitor and manage Key Performance Indicators (KPIs) such as Service Level, Occupancy, Abandon Rates, Average Speed of Answer (ASA), and Average Handle Time (AHT) on a daily, weekly, and monthly basis.

Benefits

• Free meals in our MGM Grand employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED