Workforce Management Senior Specialist
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About The Position
We're looking for a Workforce Management Specialist to join our Operational team in our Austin office! As a member of the WFM team you will be vital in ensuring agents are scheduled to be working at the right place and at the right time. You can expect to be working with a number of stakeholders from operational teams, product teams, and analysts, across all levels. You'll be leveraging our WFM tools, providing support and expertise to our agents and operational leads. This coupled with deep understanding of our customers' needs, you will have a direct impact on helping our customers get support when they need us as well as enabling our agents to do their best work. We are mainly looking for superstars in Intraday (real-time) function to join our FinCrime and PayOps teams.
