SmithRx-posted 8 months ago
Full-time • Entry Level
Plano, TX
This job is no longer available
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The Contact Center Workforce Management Scheduling Analyst plays a critical role in optimizing contact center operations by creating, maintaining, and analyzing schedules to ensure the right number of agents are available at the right times to meet service level goals. This role involves data-driven decision-making, collaboration with various teams, and a focus on balancing efficiency with employee satisfaction.
