Chewy-posted 10 months ago
Full-time • Mid Level
Richardson, TX
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
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As a Workforce Management (WFM) Scheduling Sr Analyst you will develop and maintain optimal input and scheduling models to ensure we meet our weekly, daily, and intra-day goals and agent experience guidelines. This role will partner with a diverse group of stakeholders and high-level leaders to understand business objectives and provide recommendations to enhance workforce efficiency. The role will take ownership for scheduling efficiency ratios and accuracy to the model projections. They will bridge variations from a result of unexpected variations in demands and staffing to determine modeling improvements to minimize variances to planning.
