Workforce Management Scheduling Administrator

Westgate Resorts•Ocoee, FL

About The Position

This individual will be well trained and versed in the intricate workings of scheduler configuration. They will be working directly with ADP and Workforce.com to understand the design, configuration and functions of the advanced scheduler and forecasting. This individual should be very comfortable with technology, not necessarily at an IT level, but feel confident navigating and making changes to a software system. This role will aid in the initial creation and ongoing support of the advanced scheduler. The schedule administrator will need to have an ongoing presence from the initial phases of implementation and will continue to support the product after “go-live.” The individual chosen for this role should be a strong promoter of change and enjoy ongoing learning. They will be able to “digest” significant amounts of information about the product/project and disseminate appropriately amongst organization staff.

Requirements

Detail oriented with strong analytical and problem-solving skills
Strong verbal, written, and interpersonal skills with ability to interact effectively with team members and management at all levels
Excellent organizational skills and demonstrated ability to meet deadlines, prioritize and manage multiple tasks to support day to day priorities with ongoing project work
Advanced/Power user of Microsoft Excel
Demonstrated understanding and support of location/department operations
Proven ability to work independently with minimal guidance
High level of integrity needed to deal with confidential wage information
Undergraduate Degree - focus in quantitative disciplines (i.e. Computer Science, Engineering, Math, Statistics, Business Management or Administration preferred)
Two years corporate operations, field, or location experience

Nice To Haves

Prior knowledge of the ADP/Kronos/Workforce.com suite a plus

Responsibilities

Champion the administration and implementation of the scheduling solutions.
Responsible for the day-to-day effectiveness of the scheduling applications in partnership with site and corporate operations, data base administrators and integration team
Maintain all configurable elements within the software applications, including organization maps, allowable labor hours, standards, schedule rules, meal breaks, labor law requirements, etc.
Develop and maintain configurations for new, re-modeled, closed, and re-aligned locations
Validate weekly volume at division, district, location, and department level as needed to achieve reasonable weekly schedules.
Interface with corporate, field, and department heads to communicate business requirements.
Triage, communicate and resolve scheduling issues.
Support project initiatives that affect the scheduling program
Respond to field management and help desk inquiries/issues within SLA timeframes
Provide feedback on performance, integration, and reporting issues
Serve as the central contact within the company to report and follow-up with vendor support on problems encountered while using the scheduling systems (includes maintaining documentation and problem/case log)
Participate in the coordination of integration services, product updates, change requests and application support.

Benefits

Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs