Workforce Management Scheduler

Uline • Kenosha, WI

202d

About The Position

Customer Service is the heartbeat of Uline! As a Workforce Management Scheduler, you will coordinate call center schedules and monitor staffing to ensure optimal coverage to deliver the best-in-class experience our customers have come to love and expect. Better together! This position is on-site, and we are looking for people who share our passion.

Requirements

• High school diploma or equivalent.
• Bachelor's degree preferred.
• 2+ years in customer service and/or Workforce Management (WFM) with experience using WFM software.
• Microsoft Excel experience with intermediate knowledge of formula definitions.
• NICE WFM (IEX) scheduling system experience is preferred.
• Strong multi-tasking, organizational and communication skills with excellent attention to detail.

Responsibilities

• Build, publish and maintain optimized schedules across Uline's national customer service team.
• Manage non-production activities for proper staffing levels to meet service levels.
• Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership.
• Partner with management to identify and drive Workforce Management (WFM) process improvements.
• Support customer service command center responsibilities monitoring real-time activities and volume.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED