Figure-posted 7 months ago
$51,900 - $64,900/Yr
Full-time • Entry Level
Hybrid • Reno, NV
Publishing Industries
This job is no longer available
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We are seeking a highly analytical and detail-oriented Workforce Management Analyst specializing in scheduling and real-time adherence (RTA) to join our team. In this role, you will be responsible for optimizing workforce schedules and ensuring efficient resource allocation to meet service-level objectives. Your expertise in telephony systems will also be crucial in providing insights and recommendations for process improvements related to call routing and handling for our Customer Operations team.
