Workforce Management Professional

Humana

3d • Remote

About The Position

Become a part of our caring community The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. They are a vital contributor to Humana’s Workforce Management team, supporting the Clinical Intake and Support Medicare Inpatient segment. This role is responsible for executing scheduling, timekeeping, attendance line management, and absence administration, with a strong emphasis on accuracy, compliance, and service delivery.

Requirements

• 3 years or more of Workforce Management experience
• Knowledge & experience with a WFO software such as Verint and Genesys
• Ability to work Eastern Standard Time
• Comprehensive knowledge of Microsoft products such as OneDrive, Excel and PowerPoint
• Demonstrated ability to articulate ideas effectively in both written and oral forms
• Strong analysis, critical thinking, and analytical problem-solving skills
• Ability to handle multiple tasks and deadlines with attention to detail
• Proven ability to work effectively with leadership and cross-functional teams in a back-office environment.

Nice To Haves

• Medicare and/or Medicaid experience

Responsibilities

• Administers daily workforce processes including staff scheduling, timekeeping, attendance line, and absence management to ensure operational continuity.
• Assesses organizational staffing needs, identifies requirements, and recommends effective solutions to meet workforce objectives aligned with enterprise strategic planning.
• Provides thorough analysis of talent and staffing needs, leveraging data to inform decision-making and support optimal resource allocation.
• Demonstrates a comprehensive understanding of departmental, segment, and organizational strategies, as well as operating objectives and their interconnections with related business areas.
• Applies strong soft skills and effective communication in collaboration with leadership and back-office teams, promoting a positive and productive work environment.
• Exercises sound judgment in determining appropriate work methods, including the ability to resolve issues in ambiguous situations with minimal supervision.
• Adheres to established guidelines and procedures, while seeking guidance as needed to ensure compliance with organizational standards and regulatory requirements.
• Maintains professionalism and confidentiality in all workforce management activities.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed