North End Teleservices-posted about 1 year ago
Full-time • Mid Level
Omaha, NE
Telecommunications
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The Manager of Workforce Management is responsible for overseeing all aspects of Workforce Management operations, including forecasting, scheduling, and monitoring call volumes. This role involves providing guidance to the team, analyzing call volume history, and developing staffing plans to ensure operational success in a contact center environment. The manager will also engage in staffing strategies to enhance client and employee experiences while maximizing efficiency.
