Workforce Management Manager - Phlebotomy

Quest Diagnostics•Norristown, PA

1d•Hybrid

About The Position

The Workforce Management Manager is responsible for leading a team of analysts and schedulers within a Region. Responsible for optimizing staff deployment and resource allocation, including forecasting demand, scheduling staff and analyzing performance metrics to ensure service levels are met. Pay range: $80,700+ per year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more!

Requirements

5+ years leading a remote team
Excellent communication and ability to build strong relationships
Strong collaboration and influencing skills
Bachelor's degree required
Strong Analytical skills
Ability to prioritize, plan, and organize
Advanced skills in Excel (graphs, pivot tables, and understanding formulas)
Proficient in Microsoft Office suite (PowerPoint, Word, etc)
Responsible for the leadership and development of a team of schedulers and an analyst
Travel between 25-50%

Nice To Haves

Experience in workforce management, forecasting, and/or analytical roles
PSC/IOP leadership experience is a plus.
Knowledge of Six Sigma or Lean is beneficial

Responsibilities

Leadership: Management of the day-to-day operations of the Workforce Management (WFM) Team; provide leadership and development to WFM employees with a focus on achieving regional business goals and strategies.
Analysis/reporting: Provides reporting for key stakeholders, patient services leadership, and regional leaders. Identify and drive implementation of effective knowledge management tools and practices.
Forecasting resource needs: Collaborate with cross-functional partners to align forecasts with business needs; monitor & adjust forecasts based on changing business conditions and new data; presents findings and recommendations to management in a clear and concise manner; Stays up to date on industry trends and economic factors that may impact forecasts.
Collaboration: Builds strong relationships within patient services and across functions including commercial/sales team; ability to influence beyond team of direct reports.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!