Workforce Management Manager - Phlebotomy

Quest Diagnostics

About The Position

The Workforce Management Manager is responsible for leading a team of analysts and schedulers within a Region. Responsible for optimizing staff deployment and resource allocation, including forecasting demand, scheduling staff and analyzing performance metrics to ensure service levels are met.

Requirements

5+ years leading a remote team.
Excellent communication and ability to build strong relationships.
Strong collaboration and influencing skills.
Bachelor's degree or equivalent experience required.
Strong Analytical skills
Ability to prioritize, plan and organize
Advanced skills in excel (graphs, pivot tables and understanding formulas)
Proficient in Microsoft office suite (PowerPoint, word, etc)
Travel between 25-50%

Nice To Haves

Experience in workforce management, forecasting and/or analytical roles
PSC/IOP leadership experience a plus.
Knowledge of Six Sigma or Lean is beneficial

Responsibilities

Management of the day-to-day operations of the Workforce Management (WFM) Team; provide leadership and development to WFM employees with a focus on achieving regional business goals and strategies.
Provides reporting for key stakeholders, patient services leadership, and regional leaders. Identify and drive implementation of effective knowledge management tools and practices.
Collaborate with cross-functional partners to align forecasts with business needs; monitor & adjust forecasts based on changing business conditions and new data; presents findings and recommendations to management in a clear and concise manner; Stays up to date on industry trends and economic factors that may impact forecasts.
Builds strong relationships within patient services and across functions including commercial/sales team; ability to influence beyond team of direct reports.
Responsible for the leadership and development of a team of schedulers and an analyst

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!