Workforce Management Consultant

Insite Managed Solutions • Cape Coral, FL

18h • Onsite

About The Position

As a Workforce Management Consultant, you will partner with client teams to analyze workforce data, evaluate staffing models, and improve planning, forecasting, and operational performance. This role blends hands-on workforce analytics with consultative problem-solving, supporting both strategic planning and day-to-day execution across client environments. You will work closely with client stakeholders, internal consultants, and analysts to assess current-state workforce practices, identify gaps, and deliver practical, data-backed recommendations. This role is well-suited for someone who enjoys working deeply in workforce data, understands how staff decisions impact operational and financial outcomes, and can communicate insights clearly to leaders.

Requirements

• Consulting or advisory experience supporting multiple clients or projects simultaneously
• 7+ years of progressive experience in workforce management, workforce analytics, or workforce planning
• Hands-on experience with forecasting, capacity planning, scheduling, and day-of-operations workforce support
• Exposure to workforce budgeting, resource allocation, or financial forecasting tied to staffing decisions
• Strong analytical skills with advanced proficiency in Excel, including pivot tables, formulas, lookups, and data modeling
• Experience working with workforce platforms and operational data sources (e.g., WFM tools, contact center systems, time & attendance systems)
• Ability to analyze complex workforce data and translate insights into clear, actionable recommendations
• Proven ability to work directly with operational leaders and executive stakeholders
• Strong written and verbal communication skills, with comfort presenting data and insights to non-technical audiences
• Ability to manage multiple priorities while maintaining accuracy, accountability, and follow-through

Nice To Haves

• Experience with Sigma or other process improvement methodologies
• Familiarity with data visualization tools such as Tableau or Power BI
• Working knowledge of SQL or advanced querying techniques
• Experience partnering with senior leaders to influence workforce strategy and planning decisions

Responsibilities

• Analyze workforce data related to forecasting, capacity planning, scheduling, and day-of-operations performance
• Develop and maintain workforce models that support headcount planning, budget alignment, and demand variability
• Evaluate service level performance, productivity, adherence, and staffing efficiency, identifying root causes and improvement opportunities
• Build dashboards, reports, and analytical tools that provide visibility into workforce trends and operational performance
• Partner with client leaders to translate data into clear recommendations and actionable next steps
• Assist with project planning, timeline management, and execution across multiple client engagements
• Present findings, insights, and recommendations to client stakeholders with confidence and clarity
• Collaborate with internal delivery teams to ensure consistency, quality, and alignment across engagements
• Continuously develop expertise in workforce management methodologies, tools, and industry trends

Benefits

• 401k
• PTO
• benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date)
• rotating employee events and activities
• Hawaiian Fridays
• employee celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed