Workforce Management Analyst - PS

Quest Diagnostics•Norristown, PA

3d•Onsite

About The Position

The Workforce Management Analyst is responsible for analyzing staffing trends and creating forecasts to optimize staffing resources. Makes recommendations based on data that support business objectives.

Requirements

Proven experience as a business analyst or similar role.
Project management skills.
Strong analytical and problem-solving skills.
Expertise in data analysis tools
Excellent communication and interpersonal skills.
Detail-oriented with strong organizational abilities
Strong collaboration and influencing skills.
Bachelor’s degree (Required)

Nice To Haves

Experience in workforce management, forecasting, statistical analysis, modeling, and/or analytical roles
PSC/IOP experience is a plus.
Knowledge of Six Sigma or Lean is beneficial
Strong Analytical skills
Ability to prioritize, plan, and organize
Advanced skills in Excel (graphs, pivot tables, and understanding formulas)
Proficient in Microsoft Office suite (PowerPoint, Word, etc.)
Experience in using Tableau, COGNOS, and/or Power BI

Responsibilities

Analysis/reporting: Analyzes historical staffing data to identify trends, insights, and areas for improvement.
Creates process maps, reports, and dashboards to communicate findings and implement solutions.
Forecasting resource needs: Monitors real-time data, including appointment utilization, to ensure optimal PSC performance.
Build plans to address gaps in staffing levels for optimal resource allocation.
Partners with supervisor/manager to develop justification for additional staff based on patient volume and appointment demand.
Collaboration: Builds strong relationships within the patient services leadership team.
Collaborate with leaders on scheduling strategies to optimize staffing resources and ensure employee satisfaction.
Works closely with HR and training teams to reduce placement time of key resources.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!