Workforce Management Analyst

Victra - Verizon Wireless Premium Retailer•Raleigh, NC

2d•Hybrid

About The Position

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

Requirements

Previous working experience with workforce management systems
Excellent written and verbal communication skills. Ability to communicate with all levels of the organization, including senior leaders.
Strong Microsoft Office skills (Word, Excel (pivot tables and VLOOKUP), Power Point)
Problem Solving: must demonstrate proactive ability to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective action.
Decision Quality: must possess the ability to work independently, establish priorities and demonstrate good judgment skills.
Confidentiality: must keep sensitive information private

Nice To Haves

Previous experience with scheduling in a retail environment (preferred)
Previous retail management experience (preferred)

Responsibilities

Partner with field leadership on correct scheduling opportunities to maximize sales and ensure compliance within the scheduling system.
Ensure that stores are scheduled correctly based on labor budget and sales traffic forecast.
Suggest corrections to better increase productivity and stay within labor budget.
Ensure peak coverage times are covered based on current headcount. Contact stores that are not scheduling correctly based on required coverage forecast.
Identify opportunity days/times in which additional staffing will yield higher sale results (holidays, device launches, calendar shifts, market changes, etc.)
Work with stores to ensure that all newly hired employees are added to schedules in a timely manner for accurate labor hours reporting
Review and ensure correct employee availability
Review general manager’s schedule patterns
Monitor daily labor reporting and work with stores on scheduling vs budget
Address planned OT and recommend schedule changes to reduce overtime
Follow up on employee missed time punches to allow for accurate labor reporting
Work with locations to reduce Meal Break premiums
Provide support to stores with scheduling related questions
Conduct new store manager training as needed
Other duties as assigned