Workforce Lab Assessment Coordinator (2584)

GOODWILL SOUTH FLORIDA•Miami, FL

About The Position

The Workforce Lab Assessment Coordinator is a key position responsible for ensuring the success of workforce lab participants from recruitment through post-graduation outcomes. This role oversees workforce lab recruitment forums and assessment activities to ensure potential participants are motivated, appropriately prepared, and positioned for success in training and employment. The Coordinator administers and analyzes formal assessments, collaborates with internal teams and community partners, and provides ongoing support throughout the participant lifecycle. In addition, the Workforce Lab Assessment Coordinator maintains contact with graduates following program completion and certification to ensure continued skill development, and access to workforce lab and virtual reality equipment to practice real job skills simulations. This role plays a critical part in aligning assessment outcomes with workforce readiness, employer expectations, and continuous program improvement.

Requirements

Must have the ability to establish and maintain good working relationships with community partners.
Must be flexible, multi-task orientated, and the able to prioritize job duties with minimal supervision, including flexibility in work hours.
Must always exercise discretion and confidentiality.
Must attend required meetings.
Must have good written and computer skills necessary to perform job duties.
Must follow all safety procedures and correct safety issues, if possible.
Must have a valid driver’s license and have access to a reliable vehicle.
Able to operate a computer and MS Office software including Word and Excel.
Ability to listen to and understand information and ideas presented through spoken words and sentences and communicate information and ideas in speaking so others will understand.
Demonstrates responsible behavior, initiative, effort and commitment towards completing assignments efficiently.
Demonstrate problem-solving skills and pays attention to detail.
Bachelor’s degree in business, marketing, or related field preferred or equivalent years of direct experience in case management.
Experience may be considered in lieu of education at discretion of the Vice President of Mission Services.
Experience in assessing work experience, educational attainment, transferable skills, aptitudes, abilities, needs, interests, readiness for employment, and barriers that hinder employment, highly desired.
Strong counseling and coaching skills.
Computer literate.
Excellent organization, communication and interpersonal skills.
Has worked assisting people with personal development that have included education, employment, and/or financial goals that have improved their situation.
Able to provide feedback that is constructive and unbiased and creates a safe environment for open discussions.
Background Screening - All candidates must pass a pre-employment background check.
Must have a valid driver’s license, up-to-date auto insurance, and a good driving record.

Nice To Haves

Bilingual (English/Spanish) highly desirable.
Spanish/ French-Creole is a plus but not required.

Responsibilities

Coordinate and oversee workforce lab recruitment forums to assess candidate readiness, motivation, and alignment with program expectations.
Administer, coordinate, and analyze formal assessments for prospective participants to ensure appropriate program fit.
Maintain accurate assessment records and ensure data integrity, confidentiality, and compliance with organizational standards.
Analyze assessment results to identify trends, strengths, and areas for improvement in participant readiness and program effectiveness.
Prepare reports and summaries of assessment findings to inform decision-making and program enhancements.
Coordinate assessment logistics, scheduling, and implementation across workforce lab programs.
Collaborate with instructional staff, case managers, and leadership to align assessments with curriculum and workforce competencies.
Provide ongoing support for assessment activities, including troubleshooting issues and refining tools and processes.
Support continuous improvement efforts by recommending updates to assessment strategies and procedures.
Coordinate community partner activities within the workforce lab, such as financial literacy presentations and workforce readiness workshops.
Serve as a liaison with internal and external stakeholders regarding assessment processes and participant progress.
Conduct follow-up with graduates after program completion and certification obtainment to ensure successful job placement and retention.
Coordinate graduate access to workforce lab resources, including skill-building labs and virtual or simulated environments, to enhance continued skill development.
Ensure assessment activities comply with organizational policies, regulatory requirements, and applicable standards.
Utilize technology and data tools to support assessment administration, reporting, and continuous improvement.
Always maintain confidentiality and data security.
Perform other duties as assigned in support of workforce lab operations and mission.
Serve as the primary liaison for community partner visits with cohorts in the lab.
Ensure timely, accurate, and confidential documentation of participant information in required databases, forms, and reports.
Comply with agency policies, procedures, and Commission on Accreditation of Rehabilitation Facilities (CARF) standards.
Perform other duties as assigned.