Workforce Instructor - Technology (CRED)
About The Position
QCH is looking for a dedicated Workforce Instructor - Technology to lead technology training within the Community Resources for Employment and Development (CRED NYC) program, part of our College and Career Services division. This role supports participants ages 18-40 who have been directly impacted by the justice system or reside in high-crime areas, equipping them with entry-level technology skills through high-quality training and hands-on support. The ideal candidate brings expertise in A+ certification and a strong commitment to helping individuals succeed in the tech industry. This is a unique opportunity to make a tangible impact on the lives of young adults entering the workforce.
Requirements
- A bachelor s degree in a technology-related field is preferred.
- A minimum of 2 years of instructional experience in the technology sector, or an equivalent combination of professional tech experience and instructional/facilitation experience, is required.
- Non-degree and non-traditional pathway candidates are welcomed.
- Strong communication, time management, and organizational skills.
- Proven ability to work effectively with diverse populations and manage multiple priorities.
- Excellent interpersonal skills and discretion in handling sensitive information.
- High attention to detail and a strong sense of accountability.
- Demonstrated ability to follow through on responsibilities and meet deadlines.
Responsibilities
- Facilitate engaging, accessible instructional sessions (in-person and virtual) covering computer fundamentals, digital literacy, A+ Certification content, and technology workforce expectations.
- Develop and update curriculum, instructional materials, guides, and assessments based on program needs and participant learning styles.
- Model workplace professionalism, communication, and career-aligned soft skills throughout instruction and program interactions.
- Provide individualized coaching to support resume development, cover letter writing, LinkedIn profile creation, interview preparation, and workplace behaviors.
- Collaborate with participants to create personalized milestone plans outlining steps from training to employment, including credential completion and wraparound support.
- Identify participants needing additional support and coordinate services with program staff to ensure holistic preparation.
- Assist in identifying, recruiting, and maintaining relationships with employer partners to support participant hiring pipelines, mock interviews, and guest speaker engagement.
- Coordinate employer participation in Job Club sessions, hiring events, informational interviews, and networking opportunities.
- Help align curriculum and training approaches to reflect employer insights, evolving industry trends, and hiring expectations.
- Lead job readiness workshops, mock interviews, technical skill labs, and professional development sessions to support employment outcomes.
- Support job search activities and ensure participants have the tools, confidence, and professionalism needed for entry-level tech roles.
- Track career progression milestones and collaborate with Career Services staff to ensure successful program completion and employment placement.
- Complete timely documentation including attendance, progress notes, evaluations, and data entry in internal systems.
- Participate in team meetings, staff development training, and collaborative program planning.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
