Workforce Development Technician

Huntsville-Madison County Public Library•Huntsville, AL

2d•$17

About The Position

The Huntsville-Madison County Public Library is a non-profit library system comprised of ten locations providing library and information services to the city of Huntsville and the surrounding Madison County area. HMCPL is seeking a Library Technician I to provide instruction and assistance to the public as a part of the Workforce Development Lab, which offers library users access to resources and equipment to improve workforce skills and gain knowledge in various employment areas, as well as a variety of instructional classes. The ideal candidate will be organized, a strong communicator, passionate about libraries and literacy, and excited to connect the community with resources, services, and events to engage and encourage exploration, creativity, and learning.

Requirements

Knowledge and experience in installing and troubleshooting software and hardware configurations; knowledge of basic programming and one board computers such as Arduinos, raspberry pi, etc.
Ability to understand and carry out instructions furnished in both written, oral, or diagrammatic form
Ability to design and deliver training courses and curriculum for use with makerspace equipment
Ability to safely and correctly operate a variety of tools
Ability to establish and maintain effective working relationships with superiors, subordinates, associates, corporate representatives, officials of other agencies, and the general public
Ability to communicate effectively with coworkers and supervisors.
High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency plus one (1) or more years additional experience in with 3D modeling, CAD, or maker role; or any combination of education, training, and experience which provides a demonstrated potential for performing the above listed duties of the position is required.
A valid driver’s license and good driving record is required.

Responsibilities

Responsible for planning, scheduling, promotion, and implementation of programming for the Workforce Development Lab.
Assists library patrons in utilizing the Workforce Development Lab resources, programs, and partnership opportunities.
Providing one-on-one assistance for job seekers, presenting computer classes based on widely used software such as Microsoft Office Suite and Google packages.
Acts as an advocate and spokesperson for the Library’s workforce development programming and initiatives.
Provides workforce development related customer service and training to the public and other staff members.
Assists in maintaining reports and statistics relating to lab use and program attendance.
Acts as an expert for patrons using the workforce development lab facility and equipment.
Responds to telephone, electronic, and in-person requests for information and assistance at public service desks.
Mediates and deescalates customer complaints and dissatisfaction with library resources, materials, and services when required; refers complex and/or high-level complaints to supervisor when appropriate.
Participates in system-wide committees, boards, projects, meetings, and initiatives as needed.
Develops and maintains partnerships with other agencies and non-profit organizations that offer training and resources that will enhance workforce skills.
Responsible for the planning, scheduling, and teaching of courses in pertaining to workforce development, including resume building, job searching, workforce skills and certifications, etc. for the general public and other staff.
Presents courses and provides training for the public and staff regarding the use of computers including e-Readers and their various software programs, in person and by telephone, or via email.
Oversees the research and development of innovative classes and community partnerships to grow the library’s appeal and relevance.
Remains current in changing technology and collaborates with the library’s Technology Training Center to develop courses and training offerings.
Monitors the Workforce Development Lab and assists patrons in the basic use of Lab computers when no classes are being held.
Travels to other library locations to assist with programming and outreach as assigned.
Participates in special projects and performs other duties as assigned