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The Workforce Capacity Planning Analyst is responsible for capacity planning & strategy plans for assigned business units. We are ideally seeking a candidate with familiarity with Machine Learning techniques and their application in predictive analytics. Ongoing tasks would be to improve and maintain the workflow and operating efficiency of assigned business line(s). Makes recommendations around staffing strategies and/or to standardize procedures and processes. At times, will provide ad hoc analyses for business case development, and internal consulting for all levels of management. Monthly capacity reviews with the business lines are conducted, along with ad hoc presentation decks in cases of capacity impacted projects or initiatives. Ensures all documentation and requests comply with established policies and procedures. Oversees compliance related tasks for capacity team and provide requisition support for assigned Business Lines.
