Workforce Associate

Metropolitan Family Services • Chicago, IL

403d • $40,000 - $40,000

About The Position

The Workforce Associate plays a crucial role in supporting job seekers by processing applications, providing information about workforce services, and facilitating workshops. This position is integral to helping individuals navigate job opportunities and access community resources, ultimately empowering them to achieve economic stability and personal growth.

Requirements

• High School Diploma or equivalent education required.
• Bilingual in Spanish and English required.
• At least three (3) years of specific experience in the workforce field (public contact work, job/claims, referral/placement, and outreach), preferred.
• Experience in public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions, preferred.
• Good computer skills and ability and willingness to learn a variety of applications.

Responsibilities

• Processes workforce job seekers applications in specific databases including ECM and assists with data entry into RedCap, Salesforce, Illinois Worknet, and other funder provided databases.
• Receives workforce participants and job seekers, assists job seekers by answering routine questions; provides general program and intake information; makes appointments for job seekers; and gives out application forms and updates information into the database/s.
• Informs job seekers of workforce services; applies knowledge of programs; explains standard forms; checks forms for completeness and correctness; processes, files and codes forms.
• Provides job seekers with general labor market information, such as wage and salary, occupational growth within industries, labor availability, and labor benefits, and answers technical questions pertaining to workforce programs and procedures by phone or in person.
• Communicates with job seekers to provide information about and to make referrals to other organizations in the community.
• Makes referrals to various other programs and agencies using knowledge of types of services available; works with Career Coaches on referring job seekers to other community resources to address immediate income and support needs.
• Performs support services for the workforce services staff; gathers and compiles statistical information to track and monitor program performance; schedules, administers and scores performance and other tests.
• Facilitates job search, job seeking and job keeping workshop(s) using prescribed curriculum(s) provided by the Agency.
• Assists program staff with outreach and recruitment.
• Other duties as assigned.

Benefits

• Blue Cross and Blue Shield Medical Coverage: HMO, Traditional PPO, or PPO w/ HSA contributions.
• Dental and Vision Insurance Options
• 12 paid Holidays
• Paid Time Off (PTO)
• 401K Plan
• Training and Professional Development Plan with E-Learning
• Wellness Initiative Program
• Employee Assistance Network

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: High school or GED