Workforce and Development Administrative Assistant

Ivy Tech Community College•Richmond, IN

28d

About The Position

The Workforce and Development Administrative Assistant provides comprehensive administrative, operational, and customer service support to both the Development/Foundation office and the Workforce & Career Services department. This position updates and maintains CRM and student/employer databases, processes gifts and acknowledgements, assists with departmental events and training programs, coordinates logistics, and ensures smooth daily operations. The role requires strong communication, professionalism, and attention to detail while supporting students, donors, employers, and campus partners.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Strong oral and written communication abilities.
Excellent organizational skills with attention to detail and follow-through.
Ability to prioritize, manage multiple tasks, and work independently or as part of a team.
Strong interpersonal skills and a professional image.
Demonstrated ability to maintain confidentiality.
Customer service orientation and ability to work effectively with diverse populations.
Technological proficiency and willingness to learn new systems.
Some travel may be required

Nice To Haves

Experience in a nonprofit, higher education, or professional office environment preferred
Experience with CRM systems, Salesforce, Banner, or similar databases

Responsibilities

Demonstrate a strong customer service and student advocacy mindset characterized by approachability, adaptability, professionalism, and commitment to problem-solving.
Create an inclusive environment where all individuals feel valued and supported.
Go beyond surface-level answers to identify root causes of issues and resolve questions efficiently and respectfully.
Provide accurate and timely data entry of constituent records in the statewide Foundation CRM database, including data input, cleanup, reporting, and analysis.
Process gifts and gift acknowledgements in a timely and accurate manner.
Assist with marketing, communications, mailings, and general departmental outreach. Support planning and implementation of Development/Foundation special events.
Maintain confidentiality and follow all FERPA and Foundation guidelines.
Serve as the main point of contact for the office, including receptionist duties, answering phones, greeting visitors, and monitoring the department email inbox.
Schedule rooms, AV equipment, resources, and support logistics for training programs and departmental events.
Coordinate room set-up and tear-down for classes, meetings, and events.
Prepare, distribute, and maintain class materials, contracts, and departmental correspondence.
Maintain accurate files and records in compliance with policy and audit standards.
Support registration, billing, purchasing, and related processes through the Business Office, Registrar, and other internal systems.
Input and manage student/employer data in systems such as Salesforce, Banner, and other platforms used by the department.
Generate routine and custom reports using Salesforce, Lightcast, and additional tools as needed.
Track grades, certifications, attendance, and participation records.
Maintain supply inventory and ensure classrooms and training areas are ready for instruction.
Support adjunct faculty, trainers, and department team members.
Assist with departmental tasks, community engagement activities, and events.
Complete errands or office-related tasks as needed.
Represent the college and departments professionally in all interactions.
Perform other duties logically associated with the role as assigned.
Maintain compliance with college policies, FERPA, and confidentiality requirements.