Workforce Analytics Manager

LV Search Partners•Ridgefield, WA

About The Position

The Workforce Analytics Manager develops, maintains, and optimizes labor models and staffing forecasts across the resort and casino. This role partners with Operations, Finance, and HR to ensure accurate labor planning, supports compliance with wage and hour rules, and provides actionable reporting on staff efficiency and cost control.

Requirements

Bachelor’s degree in Business, Finance, HR, Data Analytics, or related field and three (3+) years in workforce planning, labor analytics, or financial planning, or an equivalent combination of education and experience.
Proficiency with Excel/Google Sheets and BI tools (Power BI, Tableau).
Strong understanding of labor standards, forecasting, and FTE planning.
Excellent communication and stakeholder engagement skills.
Excellent organizational and multi-tasking skills.
Must be able to sit in front of a computer for extended periods of time.
Must be willing to work in a smoking environment.
Must be willing to adhere to company health and safety measures.

Nice To Haves

Workforce planning in a high-volume & complex gaming, hospitality, or service organization preferred.
Ability to automate reporting using SQL/Python or similar preferred.
Experience implementing or managing a WFM platform (Workday) preferred.
Experience working with Adaptive Analytics, Workday, or other cloud-based ERP or budgeting systems preferred.

Responsibilities

Promotes superior guest service.
Build and maintain labor standards for hotel, casino, food & beverage, retail, and other resort departments.
Develop per hour labor standards for all operational areas, i.e., hands per hour, rolls per hour, covers per hour for both the back and front of house, drinks per hour, calls per hour, handle pulls per hour, etc. These standards are then applied to forecasted business volumes to generate work schedules. actual metrics will be compared to these standards on an ongoing basis to determine if changes to the work schedules need to be made.
Use historical demand, occupancy, gaming volume, events, and seasonality to forecast staffing needs.
Model scenarios for new outlets, schedule changes, and business growth.
Develop dashboards and KPI reports (labor % of revenue, cost per occupied room, FTE vs. demand).
Partner with department leaders to analyze variance to plan and recommend staffing adjustments.
Present findings to executives, highlighting cost-saving or service-improvement opportunities.
Administer and optimize the WFM / scheduling platform (Workday).
Support integration between HRIS, payroll, and scheduling systems.
Monitor labor law compliance (breaks, overtime) and tribal employment regulations.
Support Finance and HR in budgeting and annual labor planning.
Lead or support projects to improve forecasting accuracy and labor utilization.
Train leaders on labor dashboards and effective schedule management.
Maintain a robust reporting package that tracks labor usage, analyzes business trends, and evaluates departmental labor performance.
Provide data and analysis to support decisions related to staffing levels.