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About The Position
Peloton is looking for a highly organized and detail-oriented individual to join our team as a Workforce Management Analyst as a part of the Global Member Support (GMS) Planning team located in Plano, TX reporting to the Sr. Manager of Workforce Management. Peloton is a fast-paced, innovative, and metric-driven company with a team passionate about delighting our members. Within the Global Member Support organization, we are maniacal about ensuring a delightful member experience and optimizing our cost structure. You will be responsible for ensuring the efficient and effective use of resources in a contact center environment. This role involves forecast, workload, staffing analytics, evaluating capacity and coverage and analyzing data to optimize workforce utilization. The analyst collaborates with Global Member Support operations teams and the Workforce Management team to ensure service level agreements (SLAs) are met while maintaining an awareness of cost to budget balance.
