Workforce Analyst (Inglés 80%) Colombia

Teleperformance • Colombia, CO

371d • $2,200 • Remote

About The Position

Ensure operation is working following planning and scheduling, as efficiently as possible with real-time monitoring of key metrics. Generating action plans and necessary changes that are required to achieve contractual metrics. In addition to communicating information in real time to operation and documenting any type of incident.

Requirements

• English Level: 80%
• Logico-mathematical concepts
• Desirable careers: Engineering, Statistics, or Economics and other related.
• Basic computer knowledge
• Basic usage of MS office tools

Nice To Haves

• Problem resolution
• Attention to detail

Responsibilities

• Permanent tracking, monitoring, alerting operation about discrepancies, deviations with respect to what was planned (volume, assumptions, etc.).
• Permanent reviewing information accuracy.
• Communicate to operation leaders and clients on specific topics what is happening in real time as needed, guaranteeing prompt response, and acknowledging request.
• Proactively Inform and follow up any technological problems that may arise in the operation and leave it reflected in the incident log.

Benefits

• Work at home (Bogotá, Medellin y Tunja)
• Wage: 2'200.00 COP + Bonus 630.000
• Extra bonuses of up to 15% of the base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees