Workflow Productivity Analyst - REQ # 1382

Mitsubishi • Suwanee, GA

72d • Hybrid

About The Position

Mitsubishi Electric Trane HVAC US LLC is looking for a Productivity Analyst in Suwanee, GA. The Productivity Analyst will deliver productivity solutions to create value in areas of cost, quality, customer satisfaction and employee engagement. This role is a key enabler of operational efficiency, responsible for identifying, analyzing, and automating business processes. The ideal candidate will use a combination of business process analysis, workflow design, and technical skills to implement solutions across the enterprise. This role will leverage a core suite of technology in the areas of workflow automation, Robotic Process Automation (RPA), and collaboration.

Requirements

• A Bachelor's degree in Business, Information Technology, or a related field is preferred.
• 3+ years of experience in processing automation, productivity tools, or digital workplace solutions.
• Demonstrated experience with an RPA platform (MuleSoft or similar)
• Hands-on experience developing solutions and integrations within the Microsoft 365 suite.
• Proficiency in process mapping and workflow documentation.
• Proficiency in Microsoft 365, Atlassian suite, and/or RPA tools.
• Familiarity with Agile and Scrum methodologies.
• Knowledge of low-code/no-code development principles.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Demonstrated excellence in organizational and project management abilities.
• Strong analytical skills with a proven ability to resolve complex issues.
• Ability to work independently and manage multiple projects simultaneously with a strong attention to detail.
• Team player who demonstrates METUS core values including a desire to win together, deliver excellence, drive sustainability, focus on execution and learn continuously.

Nice To Haves

• Certifications in MuleSoft, Microsoft Power Platform, RPA tools, or Agile methodologies are a plus.

Responsibilities

• Collaborate with business stakeholders to identify, assess, and prioritize business processes suitable for automation.
• Design, develop, and deploy workflow automation and RPA solutions using platforms such as Power Automate and MuleSoft.
• Monitor and maintain automation solutions, ensuring scalability and performance.
• Educate stakeholders on how to build and manage SharePoint sites, lists, libraries, and automated workflows.
• Promote effective use of Microsoft Teams for collaboration and communication.
• Support OneDrive adoption and usage for secure file sharing and storage.
• Analyze workflows and identify inefficiencies or bottlenecks.
• Recommend and implement strategies to improve workflows, such as process automation and technology integration.
• Collaborate with stakeholders to gather requirements and deliver automation solutions.
• Track and report findings of productivity metrics and automation ROI and develop improvement plans.
• Utilize JIRA to manage tasks, track progress, and support Agile project delivery.
• Create dashboards and reports to visualize team performance and automation impact.
• Maintain documentation for automation and integration solutions, including process maps, technical specs, and user guides.
• Ensure compliance with data governance, security, and IT policies.
• Willing to travel up to 25% for various Company meetings and training both domestically and possibly internationally.
• Perform other duties as assigned.

Benefits

• eligible employees may enroll in a 401(k) plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents
• Employees will also receive 80 hours of vacation per year, 56 hours of paid sick leave annually, and 13 paid holidays throughout the calendar year, depending on hire date.
• Employees may also take up to 12 weeks of paid or unpaid [parental/disability/emergency/etc.] leave, if eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees