Workflow Documentation Specialist – Life/PACE Program

Computer Task Group, Inc • Buffalo, NY

51d

About The Position

CTG is seeking to fill a Workflow Documentation Specialist opening for our client in Buffalo, NY. We are seeking a detail-oriented Workflow Documentation Specialist to support documentation efforts within our Life/PACE program. This role will focus on analyzing, documenting, and standardizing operational workflows and preparing clear, user-friendly end-user guides for staff. This is a 1- 2 month position. The ideal candidate has experience documenting healthcare program workflows, preferably within a Programs of All-Inclusive Care for the Elderly (PACE) environment or similar integrated care models (e.g., managed care, Medicare/Medicaid programs, value-based care programs).

Requirements

• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

• experience documenting healthcare program workflows, preferably within a Programs of All-Inclusive Care for the Elderly (PACE) environment or similar integrated care models (e.g., managed care, Medicare/Medicaid programs, value-based care programs).

Responsibilities

• Partner with operational leaders and subject matter experts to understand current-state workflows across the Life/PACE program
• Document end-to-end workflows using clear process maps, narratives, and SOP formats
• Identify gaps, redundancies, and opportunities for process standardization
• Develop structured workflow diagrams (Visio, Lucidchart, or similar tools)
• Create comprehensive, easy-to-follow end-user guides for frontline and administrative staff
• Translate technical or regulatory requirements into clear operational documentation
• Maintain version control and documentation governance standards
• Support change management efforts related to workflow updates

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees