Workflow Coordinator

Freshfields • Raleigh, NC

437d • $60,000 - $75,000

About The Position

The Legal Assistant Workflow Coordinator at Freshfields Bruckhaus Deringer LLP is responsible for managing administrative support requests from fee earners and delegating them to Legal Assistants through the Service Now platform. This role involves effective resource management, ensuring adequate coverage, and acting as a subject matter expert for troubleshooting and problem-solving. The coordinator will also monitor key statistics, conduct presentations for new fee earners, and assist in recruiting and onboarding new team members.

Requirements

• Associates' degree or Bachelor's degree required.
• 1-3 years of administrative support experience in the legal or professional services industry.
• Strong technical skills in Microsoft Office (Word, PowerPoint, Outlook, Excel).
• Ability to learn and implement best practices for support as outlined during training.

Nice To Haves

• Experience with Service Now platform.
• Previous experience in a legal environment.

Responsibilities

• Manage the assignment of administrative support requests from fee earners to Legal Assistants via the Service Now platform.
• Monitor and maintain target SLAs established by team management.
• Provide coaching and training to the Legal Assistant team on Freshfields resources and best practices.
• Ensure high-quality support is provided by gathering feedback as needed.
• Act as an ambassador for the US support team to fee earners.
• Participate in recruiting and onboarding efforts as needed.
• Work closely with US team management on performance-related matters.
• Conduct project work as requested.

Benefits

• Competitive salary range of $60,000 to $75,000.
• Equal employment and affirmative action employer policies.
• Disability accommodation for applicants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree