Workflow Coordinator (Customer Service Representative)

Integreon Intermediate LLC • Charlotte, NC

1d • $17 - $18

About The Position

This position manages and clarifies PowerPoint projects by communicating between clients and the team’s production associates.

Requirements

• Must be able to demonstrate expert-level skill in using Microsoft Office Suite 2010
• Will need to have the ability to operate standard office equipment, including computers, phones, printers and scanning equipment.
• Must multi-task and oversee multiple projects at any given time.
• Demonstrate the ability to perform accurately under time pressures and constraints.
• Maintain client confidentiality while working in a fast-paced, dynamic and creative organization.
• Communicate effectively with all Associates and clients in a friendly, pleasant and professional manner.
• Demonstrate the ability to be a problem solver who is able to work independently.
• High School Diploma or Equivalent
• 2 years in Microsoft Office
• 3 Years Customer Service

Responsibilities

• Monitor client e-mail inboxes for incoming projects and set up projects in a workflow management tool.
• Answer phones and respond to client e-mail utilizing professional and concise communication.
• Manage and prioritize projects to meet deadlines.
• Assist other Associates with questions and troubleshooting projects.
• Hand-off or receive projects from other WFCs.
• Review work to ensure quality and process standards and customer expectations have all been met.
• Check work schedules to ensure all Associates have arrived for their shifts or departed according to the hours scheduled.
• Notify management about any need for additional resources or other assistance based on current project workload.
• Re-assign project workload as needed.
• Alert management or lead Associate regarding any project quality problems.
• Update management and team on project status throughout work schedule.
• Assist with project production as needed.
• Understand and maintain International Security Organization (ISO) certification through Integreon-mandated training and practices.
• Other duties as assigned.

Benefits

• Health, vision, dental, 401k, PTO and tuition discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees