Workflow & Automation Manager

DiaSorin-posted 3 months ago

$90,000 - $145,000/Yr

Full-time • Mid Level

Remote • Stillwater, Minnesota, MN

1,001-5,000 employees

Chemical Manufacturing

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The Workflow and Automation Manager is responsible for designing and implementing optimized LEAN workflows for Diasorin diagnostic solutions ensuring efficiency and value across the customer lifecycle. This role supports both the pre-sale and post-sale activities with a focus on strategic workflow analysis, solution design and automation project management.

Lead pre-sale workflow assessments and solution design to support value based sales strategies and ensure optimal integration of Diasorin technologies.
Drive post-sale solution refinement through data analysis and site evaluations aligning implementations with customer needs and performance goals.
Oversee end-to-end Laboratory Automation System (LAS) projects including vendor coordination, workflow planning, system integration and post-implementation analysis.
Provide advanced guidance on pre-analytical automation for complex assays contributing to the development of innovative diagnostic workflows.
Conduct comprehensive assessments of current customer laboratory operations through on-site observations and/or data-driven analysis.
Utilize LEAN methodologies including process mapping, time studies, waste reduction techniques to identify inefficiencies and opportunities for improvement.
Develop and present future-state workflow models that incorporate Diasorin solutions clearly articulating the value proposition and business case for implementation.
Support new customers post-implementation and assist existing customers experiencing challenges in maximizing the value of their Diasorin solutions.
Conduct in-depth data analysis to identify workflow inefficiencies and recommend improvements tailored to the customer's operational goals.
Lead the full cycle of LAS projects from initial planning through post-implementation optimization ensuring alignment with customer goals and Diasorin's LEAN workflow standards.
Collaborate closely with third-party automation vendors to manage timelines, deliverables and integration requirements.
Conduct pre-implementation workflow analysis to identify automation needs including middleware and LIS integration.
Oversee the technical execution of instrument upgrades and integration with automation systems ensuring compatibility, performance and compliance with laboratory standards.
Perform detailed workflow evaluations following go-live to ensure that automation benefits are being realized.
Maintain comprehensive project documentation including workflow maps, automation blueprints and performance metrics.
Partner with the sales team to provide expert workflow insights and technical guidance during pre-sale engagements.
Collaborate with the Applications and Field Service teams to ensure seamless implementation and optimization of Diasorin solutions.
Partner with the Clinical Informatics Team to ensure effective integration and communication between Laboratory Information Systems (LIS), middleware platforms and Diasorin instrumentation.
Facilitate knowledge sharing across departments by developing documentation, presenting findings and conducting training sessions on workflow best practices and automation capabilities.
Serve as a subject matter expert on Diasorin instrumentation and workflow processes.
Act as a key resource in high-priority escalations, particularly at critical customer sites.
Participate in required trainings, team meetings and educational sessions to build foundational and advanced knowledge.
Work independently in Salesforce CRM and manage customer data.
Demonstrates professionalism, ethical conduct, appropriate attire, punctuality, attention to detail, and accuracy.
Perform work safely in accordance with Diasorin's health, safety, and environmental policies.

Bachelor's Degree in Sciences, Medical Technology, other Science related discipline, or equivalent required.
Master's Degree and Ph.D. preferred.
2+ Years in a clinical lab setting or Medical Device/Diagnostics/Pharmaceutical industry preferred.
3+ Years Performing workflow/LEAN Six Sigma projects in a clinical laboratory setting preferred.
Application support experience with MS Office Suite, Outlook, Instrumentation and LIS Connectivity.
Knowledge of advanced software applications such as Visio, SalesForce, Diasorin workflow modeling software, etc.
Project management skills including the ability to identify key milestones, coordinate resources and meet deadlines.
Demonstrated ability and willingness to develop and deliver training programs on complex topics and procedures.
Demonstrated ability to successfully deliver formal presentations to large groups of diverse attendees.
Understanding of laboratory regulatory requirements relating to customer laboratory needs.
Understanding of good laboratory practices and techniques.
Thorough understanding of diagnostic testing methods and processes.
Clear understanding of laboratory information systems (LIS) and middleware.
Knowledge and understanding of medical terminology, anatomy, physiology, immunology and/or molecular techniques.
Knowledge of FDA or Health Canada Quality System Regulations as applicable.

Project Management Certification (CAPM, PMP, etc.) preferred.
Established presentation and training skills preferred.
Knowledge and skill in maintaining, verifying, servicing, and troubleshooting analytical or medical diagnostic instrumentation.

Competitive salary range of $90,000 - $145,000 annually.
Comprehensive health benefits plan.
Retirement and financial well-being programs.
Time off programs and well-being support.
Annual incentive program based on individual and organizational performance.

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