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Disney Direct to Consumer (DTC) includes premium streaming services with Hulu and Disney+. The DTC, Viewer Experience (VX) team is seeking a Workflow & Tooling Manager, Assisted Support Programs. In this role, you will drive the execution of programs, processes, and internal tooling and product enhancements needed to continuously improve the experience for our viewers and our support staff. You will collaborate with various teams to strategize, design, and scale projects that ensure Viewer Experience's growing workforce has the tools and resources to be efficient and effective. You will represent Operations to optimize assisted support across multiple internal products, including Salesforce Service Cloud and NICE CXone telephony system.
